FAQs

Explore comprehensive answers to our most frequently asked questions about our services, features, pricing, and support. Learn how to make the most of our offerings or reach out to us directly through our help center.

General Questions

Find answers to common questions or get in touch with us for more information!

KiXi offers a wide range of business essentials, including custom signage, corporate trophies, banners, visiting cards, promotional materials, and unique corporate gifts tailored to your brand’s needs.

Absolutely! We provide extensive customization options for most of our products, including logos, text, colors, and specific design elements to align with your brand’s identity.

To place a custom order, select the product you want and proceed with the checkout. Once you've placed your order, WhatsApp us at +91 9988-1212-90 with your order number and customization details. Our team will guide you through the customization process and ensure your products are tailored to your specifications.

Custom orders typically take 7-14 business days, depending on the complexity and quantity. You will receive an estimated delivery date at checkout.

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Product and Customization

Find answers to common questions or get in touch with us for more information!

Yes, we offer special pricing and discounts for bulk orders. Please contact our sales team for more information on bulk pricing and custom solutions.

Yes, we provide sample products upon request. Contact our sales team to discuss your requirements and sample options.

Yes, our in-house design team can help you create the perfect design for your products. Reach out to us for more information on our design services.

Yes, we offer a range of eco-friendly products, including sustainable materials and packaging options. Look for the “Eco-Friendly” label on our product pages.

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Shipping, Returns, and Payments

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We offer multiple shipping options, including standard, expedited, and overnight delivery. Shipping times and costs will vary based on your location and order size.

Yes, once your order is shipped, you will receive a tracking number via email, allowing you to track your package’s progress in real-time.

We accept returns for standard products within 30 days of purchase if they are unused and in their original packaging. Customized products are non-returnable unless they are defective or damaged.

If your product arrives damaged, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund as needed.

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Customer Support

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You can reach our customer support team via email, phone, or live chat. Visit our Contact Us page for more details.

If you’re interested in partnering with us or becoming a reseller, please visit our Partnership page or contact our business development team for more information.

KiXi stands out for our commitment to quality, customization, sustainability, and excellent customer service. We provide end-to-end solutions to help businesses succeed, from product selection to delivery.

Our customer support team is available Monday to Friday, from 11:00 AM to 7:00 PM (IST). For urgent inquiries outside these hours, please email us, and we will respond as soon as possible.

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